All orders will normally be sent the same day if ordered before 12:30 (BST) otherwise it will be sent the next working day.
We ship by DHL or Post (depending on size, weight and destination) always with track&trace. Delivery to UK destinations: 3-5 working days. Your order status will be updated with the tracking
number. You will be notified on dispatch with your tracking number.
- If you are not available to take delivery of your order, a card will be left notifying you of who to contact or where to collect your parcel from. In the event you don't respond to the card within 7 days, your order will be automatically returned to Virility Health Ltd.
- Please always check with Virility Health Ltd or your local depot if you are expecting an order which is late, as the delivery company may have your order at the depot. Your order will be sent, once the relevant surcharge and an additional delivery charge has been paid.
- In the event of a refusal, change of mind or ordered in error a surcharge (see "Returns Policy") will be deducted from your refund unless you have contacted Virility Health Ltd to cancel your order within the seven working day cooling off period.
- You can cancel or amend any order placed with
Virility Health Ltd, provided that the order has not yet entered
the dispatch process. To cancel your order please contact our Customer
Services Team [email protected]
- If your order has been dispatched you will have to wait until your order is delivered before you can cancel the order.
International, Europe, The Channel Island and the Isle of Man
Orders will be sent by DHL or Post, depending on your destination, order weight and size. If delivery is to the Channel Islands or the Isle of Man please chose this as the desintation country when placing your order (not: UK). Failure to do so will either delay the dispatch (whilst we obtain permission to charge your payment card the correct shipping fee) or cancellation of your order.